Our previous ticketing system was rudimentary, with limited options for inputting data. However, this time around, we have developed a more user-friendly system that is designed like a Kanban 3 column to-do list. The three columns represent open, progress, and closing stages of the ticket resolution process. In this case, a ticket is opened with a need for a response, and then the assigned tech support member responds to the ticket and it moves to the open column. As the problem is solved, the ticket progresses to the closing column. This approach offers a visually organized and intuitive solution to our ticketing process. Additionally, the system automatically tracks which tech support member opens and responds to tickets.